Frequently Asked

Here, you can find answers in our list of frequently asked questions (FAQs). We try to list the most commonplace questions, but if you can’t find an answer to your question feel free to get in touch. As always we would be happy to help you further.


Ink that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming.

As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. In some cases larger formats such as (A0) would require slightly more bleed, around 15mm.

Supplying your job without bleed may result in white lines when we trim it, so be sure to check out our post about including bleed in your print file here.

Colour accuracy can be achieved by supplying a previously printed item to match to or where a special or ‘spot colour’ is required then using an accredited matching system such as Pantone can achieve this. We print to a common Fogra colour standard so images and tints should be consistent across a range of different devices and print companies. Print colour is subjective as everyone sees colour differently and is greatly altered by the viewing conditions, just so when you have a specific colour requirement please speak to us and we will guide you how to get the best result.

If you have a ‘fuzzy’ image it typically means it has a low resolution and not ideally suited for printing. Printed images generally need a d.p.i, (dots per inch) of 300 and often screen resolution images as you would see on your computer only have a resolution of 72 dpi. Whilst images on screen may look fine when displayed there is not enough colour detail (colour dots) to make it look sharp for printing. To overcome this try and make sure the image is in either RGB or CMYK format and that the image size does not need to be scaled up (made bigger) when printed as this will also effect the resolution.

Print quantity versus cost

Quite often, once the initial setup of the job has been completed, a ‘run on’ (printing more items) can make the unit cost of each item appear cheaper. This is only applicable when you are reproducing a generic item (each page is the same). Where you have personalisation of print, typically each page has a fixed cost.

A common mistake is to over order to achieve a lower cost per item but then end up having to use printed material that is not up to date. You also need to store the print somewhere. Typically a better solution can be to ‘print on demand’ where you print the required quantities when needed, allowing for updating of documents and responding to any market changes such as seasonal offers or competitive situations. Reducing print runs in to different versions can also make them more relevant to the target audience and help get your message across clearly.

Online ordering system

The answer is yes. Many items that are ordered frequently with small changes can be ordered via our Aspire web to print system. We have successfully implemented web print portals for some of our customers where they can order products online as well as editing the document online to make changes prior to submitting for print. A good example of this is a business card where the item has a consistent look and feel to a corporate brand but details such as email, phone number and name which are unique to the individual are edited by a simple drop down menu and the pdf is delivered to us for print.

This has the benefit for the user of the system not incurring an artwork cost and delivery times can be reduced whilst always maintaining corporate brand identity. Many other items other than business cards also work well so talk to us about getting you online.

The system is accessed via a normal internet connection. You will have your own branded site which could be a link from your own website. Access is gained by a unique username and password and depending on the complexity of the system required Administration settings can be used to limit what different team members can see and order.

Will VAT be added to the my invoice?

We always quote a net value. If the item we produce has VAT, we will add this (at the current rate) at the point of invoice. We clearly state that all prices are net.

Some items are VAT free, such as Order of Services, Newsletters and generally Flyers (subject to the contents of the design and paperweight). If you are unsure, please ask before and we can advise.

How do I pay?

Print typically only has value for the specifier and retains no value unlike a normal consumer item. Where there is a good company credit score or we have a trading history with you we can offer the ability to pay by invoice on normal 30 day terms.

To start we may issue a proforma invoice where the job will need to be paid for prior to despatch or on collection

Credit card payments can be made by way of a link on the invoice through our Xero accounting system. We are unable to receive payments by credit card over the phone. If required we can accept cash for which we will issue a receipt

Returns & Refunds

If you have a problem with your job, please let us know at the earliest opportunity. Your satisfaction is our priority and placing you first means we want to ensure you are fully satisfied.

Please note that if files that have been sent for print have composition errors or spelling mistakes, unless we have been asked to proof read the content, the copy remains the responsibility of the submitter to be correct.

We will always endeavour to exceed expectations but cannot accept consequential losses from errors arising from the print production.


You can return your job once we have both agreed the job is not commercially acceptable. We pride ourselves on delivering work to make sure our customers keep coming back and if the situation arises that a job does not meet expectations we will work with you to reach a satisfactory solution.

Still have a question?

Get in touch, we'd be happy to help!

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